Looks Like Something Is Missing. Please Fix Any Issues and Try Again. Details
Learn how to solve mutual errors coming from eBay's end
In this article, you will learn what each eBay error means and how to quickly resolve it.
Search for your selected fault, click on the text link, and you will exist redirected to the workaround.
We recommend you hit 'CTRL+F5' on your keyboard to apace locate the error Relevant to you to salve time, once you located the fault - Click on the text error and You will be redirected to the Workaround.
Policies Errors
Variation Errors
Workarounds 
You have not opted into Business Policies. To continue using this characteristic please opt-in using the following link.
Reason: Y'all did non opt-in to eBay's concern policy and that's why eBay cannot set up your policies.
Workaround: Delight visit this link http://www.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay concern policies. After yous've washed then, you can create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The championship and/or description may contain improper words, or the list or seller may exist in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For instance, the fault may return if you use email or social media links in a championship or description. This error tin also occur if your item is in violation of legislation in some countries.
Other reasons for this error:
- The title of clarification of the listing contains restricted keywords, phone numbers or email addresses.
- The category selected non friction match to the product. The workaround is to try some other category.
- Incorrect policy selected. This is a common reason. To workaround it - attempt irresolute to other return or payment or shipping policy.
Workaround: To solve the problem, you need to check the title and clarification text and exclude restricted words, following the hints from the error description. It volition be best if yous will outset try another category -> try other policies -> search for keywords that can be restricted.
⚠️ You've provided an invalid return policy.
Reason:Yous have entered an invalid return policy in the clarification of the listing, meaning, in your template.
Workaround: make sure you are using a valid return policy for the item. Different eBay markets (ebay.com/ebay.co,uk etc) might have different requirements and legal obligations. If yous're not sure, look for assist on eBay or from other sellers.
⚠️ In lodge to maintain a condom trading environment, sellers may simply offering a maximum of 100 items per listing.
Reason: To ensure a safety buying and selling feel for the buyers on eBay, eBay might restrict the number of units offered per list.
Workaround: Reduce the available quantity for this listing and so try uploading information technology over again.
⚠️ The email address y'all entered isn't linked to a PayPal account. If y'all don't take a PayPal account, you'll demand to prepare one up with this e-mail address then that buyers can pay yous
Reason: eBay did non verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation electronic mail to verify your PayPal account with a credit card. And so go to your eBay account to ready PayPal as the automatic payment method for eBay payments.
⚠️Before you tin can list this particular we need some additional information to create a seller's business relationship.
⚠️ List cannot be revised because you accept reached the maximum number of revisions allowed.
Reason: eBay has a limitation for how many times yous tin revise a single listing and you have exceeded this limit.
Workaround: There's zilch you lot can practice - y'all will not be able to apply the change you wanted for this list.
⚠️ Validation of the authentication token in API request failed
Reason: AutoDS' hallmark token has expired. Meaning, we no longer have permission to make changes to your listings. Note: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your store name-> Click on the three dots menu-> Renew Token. Y'all volition be directed to eBay to approve us as a third-party awarding again.
⚠️ Buyers honey big photos that clearly testify the particular, so delight upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images accept a minimum of 500 pixels on the longest side. AutoDS will simply upload 500-pixel images, this error will nearly likely pop upward when yous add your own image to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the main images of the listing and the images of your variations, edit to match if needed, and then upload the images again.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This will only happen when yous listing straight on eBay as AutoDS will limit your title'southward character to fourscore as allowed by eBay.
Workaround: Ensure your listing championship is not longer than the maximum length - eighty characters.
⚠️ Your listing cannot incorporate javascript (".cookie", "cookie(", "supersede(", IFRAME, META, or includes), cookies or base herf
Reason: It seems you have used some improper codes in your listings. It can happen when you use your own HTML template.
Workaround: Make certain your item description does non contain the prohibited code listed in the mistake message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU particular should exist unlike
Reason: You have entered the same specifics for variation options and detail specifics.
Workaround: Y'all accept the same values inserted for variation-specific options and the item specifics. eBay does non allow it. Delight remove the identical specifics in your Item Specifics function if they already existed equally specifics in the variation option.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the particular.
Reason: Please enter valid values that are consistent with the specifics of the variations.
Workaround: Brand certain you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ A mixture of Self Hosted and EPS pictures are not allowed.
Reason: When at that place are multiple images for your list and you upload them to the eBay Picture Services (EPS), eBay seems to go the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to use all EPS (eBay Movie Services) images for your detail or all self-hosted images. Download all your images to your computer. Remove all your images for the listing, leaving only one image. Upload the listing with the 1 image remaining only. In one case the listing has been successfully uploaded, add together the remaining images yous previously saved on your computer.
⚠️ You lot entered more than pictures than immune.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Please remove images to have a max of 12.
⚠️ Enter a total UK/US Postal Code/ Please enter a valid postal code fault
Reason: Y'all did not enter a postcode to your eBay Business organization Shipping Policy.
Workaround: Please visit this Assistance Article to larn how to ready it.
⚠️ Indistinguishable names in proper noun value list in variation specifics container.
Reason: Y'all did not give unique names to your variations.
Workaround: You need to bank check if you have values for multi-variation options or specifics that are the same just use different capitalizations such as "white" and "White" and "WHITE", as these eBay might see these every bit duplicates and thus, generate this mistake.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML graphic symbol (Unicode: 0x3) was found in the CDATA section
Reason: There's probably a grapheme that was copied from another source and it is not uniform with eBay'south system.
Workaround: Delight check your listing's description and header text and remove whatsoever special characters you tin find and then try uploading your listing again.
⚠️ The shipping service is not available for this particular location. Select a unlike service.
Reason: You have chosen the wrong location and/or shipping service for this item.
Workaround: Please select a different location or a different shipping service. You can read this article to learn how to make general shipping policies that work all-time for drop-shipping.
⚠️ Y'all must accept the International Selling Understanding before you lot can list this item on a site other than where you registered or with international shipping options.
Reason: Every bit a seller, you lot did not concord with eBay's International Selling Agreement.
Workaround: You must do information technology every bit role of your seller account. Please visit the eBay link provided in the error message to take these terms. If you decide non to accept these terms, you will exist allowed to list merely where your account is registered.
⚠️ This category does not back up products with variations.
Reason: The selected category does not support products with variations.
Workaround: Please effort choosing another category from the dropdown menu, or endeavor listing the item without variations. For more than info nearly categories please check out this Help Article.
⚠️ This item cannot exist accessed because the listing has been deleted, is a Half.com list, or you are not the seller.
Reason: This listing was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and you become this error - it means it was ended on eBay'south directly. Y'all will non be able to make changes to a list that ended and volition need to remove it from the monitor.
⚠️ Mistake (240): The detail cannot be listed or modified. The title and/or description may comprise improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused past either violation of the eBay selling policy or a restriction on your eBay account. For example, the fault may render if you apply email or social media links in a championship or clarification. This mistake tin also occur if your item is in violation of legislation in some countries.
Workaround: To solve the trouble, y'all need to bank check the title and clarification text and exclude restricted words, following the hints from the mistake clarification.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay'south business organisation policies do not have the ''Item location'' field, so you need to fill information technology this specific earlier yous list the item.
Workaround:Go to this shipping policy on your eBay account, fill in the ''Detail Location'' field, then apply this policy to the listings. We recommend working with a general aircraft policy that does non require a location or have a specific carrier to it.
⚠️ Authorization token is hard expired. The user needs to generate a new token for this application.
Reason: AutoDS token every bit a third party authorization app on eBay had expired.
Workaround: You need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select some other category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Endeavour selecting a different valid category for the item. This error can sometimes appear for eBay listings that were previously valid if eBay had made category changes and has not provided a clear mapping from the old category to a new category. You lot can read more than nearly eBay's categories hither.
⚠️ Error (640): We noticed that you don't have a payment method set upward with your eBay account. As soon equally you take care of this, you'll be able to list more than items.
Reason: Most likely, you demand to prepare upwardly a payment method on eBay — either via PayPal or a credit card then that eBay can accuse seller fees.
Workaround:
Click on the following link to learn how to prepare automatic payments on eBay and link your PayPal account. If you already have your PayPal account linked, please relink it via eBay equally the PayPal authorizations to your eBay business relationship might have been revoked and need renewal. After completing these tasks, try list your items once again.
Go to:eBay-> Account settings ->Seller Business relationship (Or click here)
At the lesser of the page connect your Paypal
⚠️ Mistake (21916585): Indistinguishable custom variation characterization.
Reason: This mistake occurs when you alter the item's variations via eBay instead of making changes via AutoDS. Now, when submitting information to eBay from AutoDS, there is alien information on both platforms.
Workaround: The best workaround for this trouble is to cease the listing and upload it once more via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot be deleted.
Workaround: You're probably trying to delete a variation from a multiple-variations listing with sales history. If you desire this variation to exist available over again, set its quantity to 0 and disable the stock monitoring for it. If a product'southward variation has no purchases, y'all should be able to delete it.
⚠️ This listing would cause you to exceed the number of items you tin can list. You tin list up to x more than items this month. Please consider reducing the quantity or request to listing more: Link
Reason: You exceed the number of items that yous can listing according to your eBay'south limit
Workaround: Read this Help Article for a detailed caption.
⚠️ If the original item was not listed as a Multi-SKU item, you cannot change it to be a Multi-SKU item during relist (or revise). You will need to create a new listing as a Multi-SKU detail.
Reason: You can not modify a single list to a Multi-SKU listing when you're trying to relist an item.
Workaround: Listing your multi-SKU (your multi-variations list) item equally a new item instead of relisting or revising an quondam not-multi-SKU item.
⚠️ No rate table has been created. Please create the rate tabular array.
Reason: You lot did not set up a aircraft charge per unit table on eBay
Workaround: Cheque the shipping policy yous have tried to list with and apply a shipping charge per unit for it for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [item (detail number)]. Utilise multi-quantity fixed toll listing to list these items.
Reason: The listing y'all are trying to list is a duplicate of some other list you have already published to your store.
Workaround: Make certain you are not uploading a duplicate list. If yous have already listed the item in question, then discover the original listing and update the quantity instead.
⚠️ The tags [tag] is/are disabled every bit Variant.
Reason: You have used an invalid tag for this variant.
Workaround:The discussion yous effort using for the variant is reserved by eBay and tin can't exist used for your eBay listings. Choose a dissimilar aspect proper noun to avoid the error.
⚠️ The duration [value] day(s) is non available for this list type, or invalid for category [category name].
Reason: The duration that you selected is not valid for the listing or category.
Workaround: Check the duration you are using in the settings for the item is valid for the listing type or category.
⚠️ Simply Unmarried item can be sold in auction-style listings. Switch to FixedPrice format to sell multiple items.
Reason: You cull the wrong type of publication for this listing.
Workaround: If y'all are trying to sell more than one specific particular, you need to list it using a stock-still-price format instead of auction-style.
⚠️Internal fault to the application.
Reason: There is an eBay server error or network problem.
Workaround: The error is on eBay's server-side, not an mistake with your listing. Try list over again later.
⚠️Parcel weight is over the weight limit for service [service]. The maximum weight is [weight].
Reason: The weight of the package exceeds the limit of services you are offering in your aircraft policy.
Workaround: Check the weight of the particular you are trying to list and make sure that information technology works inside the limits of the aircraft policy. Best to create aircraft policing that does non require package weights and dimensions.
⚠️ Invalid value for [product identifier].
Reason: Yous take entered an invalid value: UPC, EAN......
Workaround: Brand sure you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or try to use other UPC, EAN, ISBN. Note: these details are pulled straight from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like y'all've reached the number of items you can listing. Y'all tin can listing upward to Due north items this calendar month. Request to list more
Reason: This error message suggests that you have exceeded the listing limit yous have on eBay. The limit is shared betwixt all eBay sites. When you attempt to submit a listing via AutoDS, it can exist rejected by eBay due to limitations.
Workaround:to resolve this error, you can either gear up quantities in stock to i in order to save limits or contact eBay customer support for farther assistance regarding your limitations.
⚠️ Error 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer available, eBay will return this mistake.
Workaround: Here y'all can detect the changes made to categories and run into if whatever of those that you utilise have been inverse. The only possible workaround for this problem is to select another category.
⚠️ Fault (21919303): The item specific MPN is missing. Add MPN to this listing, enter a valid value, and so try again.
Workaround: In guild to resolve this issue, you need to add MPN to your listing. You tin practice it in the Specifics section of your item. If your detail has no MPN, simply put "Does Not Apply" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When yous list an detail in some eBay categories, you must specify its status. Conditions differ by detail category, please check this eBay documentation to find out more: Item atmospheric condition by category and Detail Condition IDs and Names.
Workaround: AutoDS always uploads the 'new' status equally a default so you should not encounter this issue when uploading direct via AutoDS. If you however practice, just specify the actual status for each item. We catechumen this clarification to those required by a specific category on the corresponding eBay site.
⚠️ Error (10068): Email accost cannot exist used for PayPal payments at this time.
Reason:This error bulletin is coming from eBay and it refers to the PayPal email address that y'all had ready upward on eBay. The mistake bulletin implies that the PayPal account is either not in good continuing, or needs to exist reviewed.
Workaround:If you require firsthand payment on your payment policy, your PayPal business relationship should be in good standing. Nevertheless, if there is an issue with your PayPal business relationship then immediate payment volition not be immune until the result is resolved. In order to resolve this issue, please outset check the Payment Policy on eBay and confirm that the PayPal electronic mail accost was entered correctly (without misspelling).
If your email address is correct, get to the PayPal website, log in, bank check the condition of your account, and resolve whatsoever issues there.
One time resolved, try listing your items in AutoDS over again.
⚠️ Mistake (121): You will be unable to consummate this asking until payment is made or a credit card is put on file for automatic monthly billing.
Reason: This error may come if you are a new seller and creating a listing for the first time, as eBay requires sellers to set up a payment method to pay their listing fees.
Workaround: Larn how to prepare automatic payments on eBay. After that, yous will be able to continue listing via AutoDS.
⚠️ Error (21916328): Please specify a valid render policy.
Reason: eBay obligates yous as a Business seller to accept returns. This error may appear if your Return Policy is fix toReturns Not Accepted.
Workaround: You need to navigate to Shipping Policies on your eBay account and set "Returns Accepted" for each policy used in listings with this error.
⚠️ Error (21916260): Shipping service price exceeds $XX.X maximum allowed for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: You accept to lower your shipping fees within eBay's maximum immune limits. Many sellers even decide to include shipping costs in the product prices and then utilise free shipping. Additional information can be found on eBay'due south Maximum shipping costs help page.
⚠️ Error (21919309): %Specific should contain but ane value. Remove the extra values and endeavor again.
Reason: Ane of your specifics contains several values (e.g. Color: Red, Green, Blue), while eBay requires only ane.
Workaround: Leave only one value for this item specific or divide several values using "/" (Red / Light-green / Blue). The specific won't be changed in your original listing.
⚠️ Error (640): A hold has been placed on your eBay account.
Reason: If eBay places a concur, brake, or suspension on your account, it likewise sends you an email explaining what's happened, and what yous'll need to practise to have your account reinstated. You'll observe a copy of this message in My Messages. Learn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "Northward".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item you lot're trying to list is incorrect.
Workaround: Open the listing and add the appropriate ISBN (EAN, UPC) to your item, or just exit this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to list a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not match with the variation specifics of the variations on the detail.
Reason: These errors occur when your item had no variations before but now has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The just workaround to this trouble requires ending the item on eBay and re-listing information technology again.
⚠️ Error (21919067): It looks like this listing is for an item you already have on eBay. We don't allow listings for identical items from the aforementioned seller to announced on eBay at the same time. If y'all'd like to listing more than one of the same item, create a multi-quantity fixed price list.
Reason: This mistake ways that you already have an agile eBay listing for this detail.
Workaround: AutoDS will not permit you to upload this particular if you were trying to upload an existing source ID.
⚠️ Fault (21916734): Variation pictures cannot exist removed during restricted revise.
Reason: This means that you can not alter your pictures or remove variations if you have sold some items for this listing, or the item is going to stop in 12 hours. This is an eBay restriction.
Workaround: The only pick would be to end this listing and create a new 1.
⚠️ Error (21916587): Missing name in the variation specifics or variation specifics fix.
Reason: This error may appear during a Revise / Relist activeness if the name of a variation specific (such as Colour, Size, etc) differs from those you take used before. For case, initially, a specific proper noun in your item variation wasColour, but later information technology was changed toColor. In accord with eBay regulations, such a variation name won't be accustomed.
Workaround: To resolve this problem y'all tin change the initial variation label name in your particular (directly on eBay) or stop information technology and list it again as a new 1.
⚠️ Error (21920272): Users with a low feedback rating are non allowed to list an item with Fixed Toll format.
Reason: There are minimum requirements to list a Fixed Toll detail. You are automatically qualified if you have a minimum feedback rating of 10 or are ID Verified.
Workaround: Expect until you lot have a feedback rating of thirty or more and have been a registered user for at least 14 days or verify your ID to list multiple quantities Fixed Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information Organisation and 'Lvis validation blocked' tin can occur when a listing is in alienation of the eBay listing policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits take been reached.
Workaround: Contact eBay Client Back up to find out the verbal reason why the list was blocked.
⚠️ Error (73): The toll in the listing is either invalid or below the minimum cost of one,00 EUR.
Reason: About sites have a minimum price of one euro or 0.99 British pounds. This mistake occurs when the toll of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is chiliad characters.
Reason: Every bit a upshot of the translation, the condition description of your detail in some languages has exceeded the limit of 1000 characters.
Workaround: Endeavour to shorten the condition description and relist your item.
⚠️Error (10007): Sorry, something went wrong. Please look a moment and try again.
Reason: This message indicates an error on the eBay server-side, not an error in your listing.
Workaround: Look a couple of minutes and retry your activity. Contact eBay Customer Back up if the error occurs again.
⚠️The Australian site (ebay.au) doesn't have Zilch insertion fee listings available. Allow paid insertion
Reason: Seems like you tried to listing items on the Australian site. On the Australian site, there are no listings with zero insertion fees except xl for Australian residents.
Workaround: You can either allow paid insertion for Commonwealth of australia ($0.92) or delist the item on the Australian site.
Learn more about list limits and the fee amount for each site
⚠️V ariation accept undefined toll
Reason: This message may appear when yous import Auction style items without Purchase it Now toll. AutoDS does non permit importing Auction manner listings just they tin can be listed on other international sites in Practiced 'Til Cancelled format only and must have a toll.
Workaround: So to resolve this, specify the price of your listing in AutoDS.
⚠️Failed upload item Ebay Short Response: Errors: The location "" provided in exclude transport to location is unknown. Please use ii-character ISO codes for countries and full names for regions/continents. See API documentation for further details.
Reason: You did non add the right format of the country and state abbreviation equally eBay expects.
Workaround: Go to your Settings page on AutoDS and edit the location to take both the city name and the land in abbreviation. For example:
⚠️Error - Auto turn down amount cannot be greater than or equal to the Buy It At present price. Error - The Best Offering Motorcar Accept Cost must be less than the Buy It At present toll / This item cannot exist accessed considering the listing has been deleted or y'all are not the seller.
These errors mean that you're using All-time Offer on your eBay Listings and have turned on Auto Pass up/Auto Accept settings for the detail(s). However, the calculated selling toll that AutoDS is trying to change the particular to is lower than your auto turn down amount. eBay is rejecting the change.
You'll need to disable auto decline/auto-accept on your listings when using repricing tools. Then force reprices your item(s).
Uncheck these on your eBay business relationship:
Automatically take offers of at least
Automatically decline offers lower than
You have not opted into Concern Policies. To continue using this feature please opt-in using the following link.
Reason: You did non opt-in to eBay's business policy and that's why eBay cannot set up your policies.
Workaround: Please visit this link http://world wide web.bizpolicy.ebay.com/businesspolicy/policyoptin, log in to your eBay account, and opt-in eBay business policies. After you lot've done and so, you can create your payment, shipping, and return policy on eBay.
Error (240): The item cannot be listed or modified. The championship and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay business relationship. For example, the mistake may return if you use email or social media links in a title or clarification. This error can also occur if your item is in violation of legislation in some countries.
Workaround: To solve the problem, you need to bank check the title and description text and exclude restricted words, following the hints from the fault description.
⚠️ You've provided an invalid return policy.
Reason:Yous have entered an invalid return policy in the description of the listing, meaning, in your template.
Workaround: make sure you are using a valid render policy for the item. Different eBay markets (ebay.com/ebay.co,britain etc) might have different requirements and legal obligations. If yous're non sure, look for assistance on eBay or from other sellers.
⚠️ In order to maintain a safe trading surround, sellers may merely offer a maximum of 100 items per listing.
Reason: To ensure a safe buying and selling experience for the buyers on eBay, eBay might restrict the number of units offered per listing.
Workaround: Reduce the available quantity for this listing and and then attempt uploading it again.
⚠️ The email accost you entered isn't linked to a PayPal account. If you lot don't have a PayPal account, you'll need to prepare 1 up with this email accost so that buyers can pay yous
Reason: eBay did not verify your PayPal account.
Workaround: Log in to your PayPal account, click on the link on your confirmation email to verify your PayPal account with a credit card. Then get to your eBay business relationship to set PayPal as the automatic payment method for eBay payments.
⚠️Before you lot tin can list this item we need some additional information to create a seller's business relationship.
⚠️ List cannot be revised considering you take reached the maximum number of revisions immune.
Reason: eBay has a limitation for how many times you tin can revise a single listing and you have exceeded this limit.
Workaround: There'southward nothing yous can exercise - y'all will not exist able to apply the change you wanted for this listing.
⚠️ Validation of the authentication token in API asking failed
Reason: AutoDS' authentication token has expired. Significant, nosotros no longer have permission to make changes to your listings. Notation: only applies to API stores.
Workaround: Refresh your token.Click on the little pencil next to your store name-> Click on the iii dots carte-> Renew Token. Y'all volition exist directed to eBay to corroborate us equally a tertiary-party application again.
⚠️ Buyers love big photos that clearly prove the detail, so please upload high-resolution photos that are at least 500 pixels on the longest side.
Reason: eBay requires all images accept a minimum of 500 pixels on the longest side. AutoDS volition only upload 500-pixel images, this error volition virtually likely pop upwards when you add together your own image to the listings not matching with eBay's requirements.
Workaround: Verify the pixel size of the primary images of the list and the images of your variations, edit to match if needed, and then upload the images once again.
⚠️ Variation Specifics provided does not match with the variation specifics of the variations on the item.
Reason: Delight enter valid values that are consequent with the specifics of the variations.
Workaround: Make sure you are inserting valid values for all items and that these values are provided consistently for specifics across variations.
⚠️ Listing titles are limited to [value] characters.
Reason: Your listing exceeds the maximum length of characters. This volition only happen when you list directly on eBay as AutoDS volition limit your title'south character to eighty every bit allowed past eBay.
Workaround: Ensure your list title is non longer than the maximum length - 80 characters.
⚠️ Your listing cannot contain javascript (".cookie", "cookie(", "replace(", IFRAME, META, or includes), cookies or base of operations herf
Reason: It seems yous take used some improper codes in your listings. Information technology tin happen when you lot use your ain HTML template.
Workaround: Make sure your item description does non contain the prohibited lawmaking listed in the error message.
⚠️ Variations Specifics and Item Specifics entered for a Multi-SKU item should be dissimilar
Reason: You have entered the same specifics for variation options and item specifics.
Workaround: You have the same values inserted for variation-specific options and the particular specifics. eBay does non allow it. Please remove the identical specifics in your Item Specifics office if they already existed as specifics in the variation pick.
⚠️ A mixture of Self Hosted and EPS pictures are not immune.
Reason: When there are multiple images for your listing and yous upload them to the eBay Motion picture Services (EPS), eBay seems to get the image information corrupted - leaving some images uploaded to their servers and others not.
Workaround: Choose to employ all EPS (eBay Picture Services) images for your detail or all self-hosted images. Download all your images to your computer. Remove all your images for the listing, leaving only one image. Upload the listing with the one image remaining only. Once the listing has been successfully uploaded, add the remaining images you previously saved on your computer.
⚠️ You entered more pictures than allowed.
Reason: eBay allows only 12 images to be uploaded to a single listing.
Workaround: Delight remove images to accept a max of 12.
⚠️ Enter a full Britain/US Postal Code/ Please enter a valid postal code mistake
Reason: You did not enter a postcode to your eBay Business Shipping Policy.
Workaround: Please visit this Help Article to learn how to prepare it.
⚠️ Duplicate names in proper noun value list in variation specifics container.
Reason: You did not requite unique names to your variations.
Workaround: You need to cheque if you have values for multi-variation options or specifics that are the same but use dissimilar capitalizations such as "white" and "White" and "WHITE", as these eBay might see these equally duplicates and thus, generate this mistake.
⚠️ XML Error Text: "nested exception is: org.xml.sax.SAXParseException: An invalid XML character (Unicode: 0x3) was institute in the CDATA department
Reason: There's probably a character that was copied from another source and it is not compatible with eBay'due south organization.
Workaround: Please check your list's clarification and header text and remove any special characters you tin can find and then try uploading your listing over again.
⚠️ The shipping service is not available for this particular location. Select a different service.
Reason: Yous have called the wrong location and/or shipping service for this item.
Workaround: Please select a different location or a different aircraft service. You can read this article to learn how to make general shipping policies that work best for drop-shipping.
⚠️ You must accept the International Selling Agreement before you can listing this item on a site other than where you registered or with international aircraft options.
Reason: As a seller, you lot did not agree with eBay's International Selling Understanding.
Workaround: You must do information technology as office of your seller account. Delight visit the eBay link provided in the fault message to have these terms. If you determine not to accept these terms, yous will exist allowed to list only where your account is registered.
⚠️ This category does not support products with variations.
Reason: The selected category does not support products with variations.
Workaround: Delight try choosing some other category from the dropdown menu, or try listing the particular without variations. For more info virtually categories delight check out this Help Article.
⚠️ This item cannot be accessed because the listing has been deleted, is a Half.com list, or you lot are non the seller.
Reason: This list was probably has been deleted on eBay.
Workaround: When an item is monitored on AutoDS and yous get this error - it means it was ended on eBay'southward directly. You will non exist able to make changes to a list that ended and will need to remove it from the monitor.
⚠️ Error (240): The item cannot be listed or modified. The title and/or description may contain improper words, or the listing or seller may be in violation of eBay policy.
Reason: This is a generic eBay error caused by either violation of the eBay selling policy or a restriction on your eBay account. For instance, the error may return if y'all use electronic mail or social media links in a title or description. This error can also occur if your particular is in violation of legislation in some countries.
Workaround: To solve the problem, you lot need to check the title and description text and exclude restricted words, following the hints from the error description.
⚠️ Missing required filed'' Item Location''
Reason: Your eBay's business policies do not have the ''Item location'' field, so you need to fill up information technology this specific before you listing the item.
Workaround:Get to this aircraft policy on your eBay account, make full in the ''Detail Location'' field, and then employ this policy to the listings. Nosotros recommend working with a general shipping policy that does not crave a location or accept a specific carrier to it.
⚠️ Potency token is difficult expired. The user needs to generate a new token for this application.
Reason: AutoDS token as a 3rd party authorisation app on eBay had expired.
Workaround: You need to refresh the token from the AutoDS settings page.
⚠️The category is not valid, select another category.
Reason: The category is not valid for use for this listing at the moment.
Workaround: Endeavor selecting a dissimilar valid category for the item. This error can sometimes announced for eBay listings that were previously valid if eBay had made category changes and has non provided a clear mapping from the old category to a new category. You can read more than nigh eBay's categories hither.
⚠️ Error (640): We noticed that you lot don't have a payment method gear up up with your eBay account. As soon as you have care of this, you lot'll be able to list more items.
Reason: Most probable, you demand to fix a payment method on eBay — either via PayPal or a credit card so that eBay can accuse seller fees.
Workaround:
Click on the following link to learn how to fix up automated payments on eBay and link your PayPal account. If you already take your PayPal account linked, please relink it via eBay equally the PayPal authorizations to your eBay account might have been revoked and need renewal. Afterward completing these tasks, try list your items again.
Go to:eBay-> Account settings ->Seller Account (Or click here)
At the bottom of the page connect your Paypal
⚠️ Error (21916585): Duplicate custom variation label.
Reason: This mistake occurs when you lot change the detail's variations via eBay instead of making changes via AutoDS. Now, when submitting data to eBay from AutoDS, in that location is conflicting data on both platforms.
Workaround: The best workaround for this trouble is to terminate the listing and upload it over again via AutoDS.
⚠️ Variation cannot be deleted during restricted revise.
Reason: Variation with a purchase history cannot exist deleted.
Workaround: Yous're probably trying to delete a variation from a multiple-variations listing with sales history. If yous desire this variation to exist available again, set its quantity to 0 and disable the stock monitoring for it. If a product's variation has no purchases, you lot should be able to delete information technology.
⚠️ This listing would cause y'all to exceed the number of items you lot can list. You lot can list up to x more items this month. Please consider reducing the quantity or asking to list more: Link
Reason: You exceed the number of items that you can list according to your eBay'south limit
Workaround: Read this Help Commodity for a detailed explanation.
⚠️ If the original item was non listed as a Multi-SKU particular, you cannot change it to be a Multi-SKU particular during relist (or revise). You will need to create a new listing equally a Multi-SKU detail.
Reason: You lot tin not alter a single listing to a Multi-SKU listing when y'all're trying to relist an particular.
Workaround: Listing your multi-SKU (your multi-variations list) item as a new item instead of relisting or revising an old not-multi-SKU item.
⚠️ No rate table has been created. Please create the charge per unit table.
Reason: You did not set up a aircraft rate tabular array on eBay
Workaround: Check the shipping policy y'all have tried to list with and apply a aircraft rate for information technology for different worldwide locations.
⚠️ This Listing is a duplicate of your item: [detail (detail number)]. Use multi-quantity fixed price listing to listing these items.
Reason: The list you lot are trying to listing is a duplicate of another listing you have already published to your store.
Workaround: Make certain you lot are not uploading a duplicate listing. If you have already listed the item in question, so detect the original list and update the quantity instead.
⚠️ The tags [tag] is/are disabled every bit Variant.
Reason: You accept used an invalid tag for this variant.
Workaround:The discussion you try using for the variant is reserved by eBay and can't exist used for your eBay listings. Choose a different attribute name to avoid the error.
Reason: The elapsing that you selected is not valid for the listing or category.
Workaround: Check the elapsing you are using in the settings for the item is valid for the listing type or category.
⚠️ Only Single item can exist sold in sale-fashion listings. Switch to FixedPrice format to sell multiple items.
Reason: You cull the wrong type of publication for this list.
Workaround: If you are trying to sell more than one specific item, you need to list it using a stock-still-price format instead of auction-mode.
⚠️Internal error to the application.
Reason: There is an eBay server mistake or network problem.
Workaround: The fault is on eBay's server-side, non an error with your listing. Try listing again after.
Reason: The weight of the package exceeds the limit of services yous are offering in your shipping policy.
Workaround: Check the weight of the item you lot are trying to list and make sure that it works within the limits of the shipping policy. All-time to create shipping policing that does non require bundle weights and dimensions.
⚠️ Invalid value for [production identifier].
Reason: Yous have entered an invalid value: UPC, EAN......
Workaround: Make certain you're using a valid value for production identifiers (UPC, EAN, ISBN), correct it, or effort to utilize other UPC, EAN, ISBN. Note: these details are pulled directly from the source site listings except for a unique UPC which AutoDS fills in automatically on your listings.
⚠️ Error 21919188: It looks like you've reached the number of items you can list. You lot tin can listing upwards to N items this month. Asking to list more
Reason: This error message suggests that you have exceeded the listing limit yous accept on eBay. The limit is shared between all eBay sites. When you lot endeavour to submit a list via AutoDS, it can be rejected by eBay due to limitations.
Workaround:to resolve this error, you can either set up quantities in stock to 1 in order to relieve limits or contact eBay customer support for farther aid regarding your limitations.
⚠️ Fault 107: The category isn't valid, select another category.
Reason:Sometimes eBay makes changes to the categories listing. If the eBay category submitted for the item is invalid or no longer bachelor, eBay will render this fault.
Workaround: Hither you tin can find the changes made to categories and see if any of those that yous use have been inverse. The but possible workaround for this problem is to select another category.
⚠️ Mistake (21919303): The detail specific MPN is missing. Add MPN to this listing, enter a valid value, and and so try over again.
Workaround: In lodge to resolve this issue, you lot need to add MPN to your listing. You can do it in the Specifics department of your detail. If your item has no MPN, simply put "Does Not Utilize" in the field.
⚠️ Error (21916884): Condition is required for this category.
Reason: When you lot list an item in some eBay categories, you lot must specify its condition. Conditions differ by detail category, please cheque this eBay documentation to observe out more: Item conditions by category and Item Condition IDs and Names.
Workaround: AutoDS e'er uploads the 'new' condition equally a default so y'all should non encounter this issue when uploading straight via AutoDS. If you lot still do, only specify the actual condition for each item. We convert this description to those required by a specific category on the respective eBay site.
⚠️ Error (10068): Email address cannot exist used for PayPal payments at this fourth dimension.
Reason:This fault bulletin is coming from eBay and information technology refers to the PayPal e-mail address that you had prepare on eBay. The mistake message implies that the PayPal business relationship is either not in adept continuing, or needs to be reviewed.
Workaround:If you require immediate payment on your payment policy, your PayPal account should be in practiced standing. Nevertheless, if at that place is an issue with your PayPal account then immediate payment will not be allowed until the upshot is resolved. In order to resolve this effect, please first check the Payment Policy on eBay and ostend that the PayPal email address was entered correctly (without misspelling).
If your email accost is correct, go to the PayPal website, log in, bank check the status of your account, and resolve whatever issues in that location.
Once resolved, endeavor listing your items in AutoDS again.
⚠️ Error (121): You volition be unable to consummate this request until payment is made or a credit card is put on file for automated monthly billing.
Reason: This error may come up if you lot are a new seller and creating a list for the first time, as eBay requires sellers to set up a payment method to pay their listing fees.
Workaround: Larn how to prepare automatic payments on eBay. Later that, y'all will be able to continue listing via AutoDS.
⚠️ Error (21916328): Delight specify a valid return policy.
Reason: eBay obligates you as a Business seller to take returns. This error may announced if your Return Policy is set toReturns Not Accepted.
Workaround: Yous demand to navigate to Shipping Policies on your eBay account and gear up "Returns Accustomed" for each policy used in listings with this error.
⚠️ Mistake (21916260): Shipping service cost exceeds $Xx.Ten maximum immune for selected category.
Reason: eBay restricts shipping fees in certain categories.
Workaround: Y'all have to lower your aircraft fees within eBay's maximum allowed limits. Many sellers fifty-fifty decide to include shipping costs in the production prices and then utilise free shipping. Additional information tin can be found on eBay's Maximum shipping costs help page.
⚠️ Error (21919309): %Specific should incorporate only one value. Remove the extra values and effort again.
Reason: One of your specifics contains several values (e.one thousand. Colour: Red, Dark-green, Blue), while eBay requires but one.
Workaround: Get out but i value for this item specific or divide several values using "/" (Red / Green / Blueish). The specific won't be changed in your original listing.
⚠️ Mistake (640): A agree has been placed on your eBay account.
Reason: If eBay places a hold, brake, or interruption on your account, it too sends you lot an email explaining what's happened, and what you'll need to do to have your account reinstated. You'll detect a re-create of this message in My Letters. Learn more about account holds and restrictions
⚠️ Errors (21919326, 21919302): ISBN (EAN, UPC) has an invalid value of "N".
Reason: eBay has identified that either the ISBN, EAN, or UPC of the item yous're trying to listing is wrong.
Workaround: Open the listing and add together the appropriate ISBN (EAN, UPC) to your item, or just leave this field bare.
⚠️ Error (21919053): VariationSpecificsSet container (Item.Variations.VariationSpecificsSet) is required to listing a Multi-SKU item.
⚠️ Error (21916664): Variation Specifics provided does not friction match with the variation specifics of the variations on the item.
Reason: These errors occur when your item had no variations earlier merely at present has them or vice versa. The listing cannot be updated due to breaking the validation rules.
Workaround: The but workaround to this problem requires catastrophe the item on eBay and re-listing it once again.
⚠️ Error (21919067): It looks like this listing is for an item you already have on eBay. We don't let listings for identical items from the same seller to appear on eBay at the aforementioned fourth dimension. If yous'd like to list more than one of the same item, create a multi-quantity fixed price listing.
Reason: This mistake ways that you already have an active eBay list for this particular.
Workaround: AutoDS will not allow you lot to upload this item if you were trying to upload an existing source ID.
⚠️ Error (21916734): Variation pictures cannot be removed during restricted revise.
Reason: This ways that you tin can not change your pictures or remove variations if you lot have sold some items for this listing, or the item is going to end in 12 hours. This is an eBay restriction.
Workaround: The only option would be to terminate this listing and create a new i.
⚠️ Fault (21916587): Missing proper noun in the variation specifics or variation specifics set.
Reason: This mistake may appear during a Revise / Relist action if the proper noun of a variation specific (such as Color, Size, etc) differs from those yous take used before. For example, initially, a specific proper noun in your item variation wasColor, but later it was changed toColour. In accord with eBay regulations, such a variation name won't exist accepted.
Workaround: To resolve this problem yous tin can change the initial variation characterization name in your item (straight on eBay) or end it and list information technology over again every bit a new 1.
⚠️ Error (21920272): Users with a depression feedback rating are not immune to listing an item with Fixed Price format.
Reason: In that location are minimum requirements to listing a Fixed Price item. You are automatically qualified if y'all have a minimum feedback rating of 10 or are ID Verified.
Workaround: Wait until you take a feedback rating of 30 or more and have been a registered user for at least fourteen days or verify your ID to list multiple quantities Fixed Price items.
⚠️ Error (21916293): Lvis validation blocked.
Reason: Lvis stands for Licensing Verification and Information System and 'Lvis validation blocked' can occur when a listing is in breach of the eBay listing policy. Most likely, your listing contains banned words, hyperlinks, or your selling limits have been reached.
Workaround: Contact eBay Customer Support to find out the verbal reason why the listing was blocked.
⚠️ Mistake (73): The price in the listing is either invalid or below the minimum price of 1,00 EUR.
Reason: Most sites have a minimum price of 1 euro or 0.99 British pounds. This error occurs when the toll of the item, converted to the regional currency is below the limit.
Workaround: Increase the price of items on different sites to satisfy the local restrictions.
⚠️ Error (21919107): The maximum allowed length for the ConditionDescription field is yard characters.
Reason: Every bit a result of the translation, the condition description of your item in some languages has exceeded the limit of yard characters.
Workaround: Endeavor to shorten the condition description and relist your item.
⚠️Fault (10007): Pitiful, something went wrong. Please wait a moment and try again.
Reason: This message indicates an fault on the eBay server-side, not an mistake in your list.
Workaround: Wait a couple of minutes and retry your activeness. Contact eBay Customer Back up if the error occurs over again.
⚠️The Australian site (ebay.au) doesn't have Null insertion fee listings bachelor. Allow paid insertion
Reason: Seems like y'all tried to list items on the Australian site. On the Australian site, in that location are no listings with naught insertion fees except 40 for Australian residents.
Workaround: You tin can either allow paid insertion for Australia ($0.92) or delist the item on the Australian site.
Larn more most listing limits and the fee amount for each site
⚠️Variation have undefined price
Reason: This message may appear when you lot import Auction way items without Buy it At present toll. AutoDS does not permit importing Auction way listings just they tin can be listed on other international sites in Good 'Til Cancelled format only and must have a price.
Workaround: So to resolve this, specify the cost of your listing in AutoDS.
⚠️Failed upload particular Ebay Brusk Response: Errors: The location "" provided in exclude transport to location is unknown. Delight use 2-character ISO codes for countries and full names for regions/continents. Encounter API documentation for further details.
Reason: You lot did not add the correct format of the country and state abbreviation every bit eBay expects.
Workaround: Go to your Settings folio on AutoDS and edit the location to take both the city proper noun and the country in abridgement. For case:
⚠️Error - Auto turn down amount cannot be greater than or equal to the Purchase It At present price. Error - The Best Offer Machine Take Toll must be less than the Buy It Now toll / This detail cannot be accessed considering the listing has been deleted or you lot are non the seller.
These errors hateful that you're using Best Offering on your eBay Listings and take turned on Machine Decline/Car Accept settings for the item(s). However, the calculated selling toll that AutoDS is trying to modify the item to is lower than your car decline corporeality. eBay is rejecting the change.
You'll need to disable auto decline/auto-accept on your listings when using repricing tools. Then strength reprices your item(s).
Uncheck these on your eBay account:
Automatically accept offers of at least
Automatically refuse offers lower than
⚠️Error Bulletin: The variation attributes on eBay don't match the variation attributes on AutoDS. Delight change the variation attributes on eBay.
Reason: You changed a Variation/south attributes straight through eBay, causing variation attributes not to match with AutoDS.
He demand to change the attributes on eBay to friction match AutoDS. after he does it should work. If he wants he change the attributes through AutoDS by clicking edit variation options
Workaround:To resolve this, y'all volition need to alter the attributes on eBay to match AutoDS. You lot could likewise modify them straight through AutoDS. Afterward, information technology should work.
If yous take further questions nearly this topic, please do not hesitate to address us at the back up conversation - we will be more than happy to assist you.
Source: https://help.autods.com/solutions-for-ebays-common-error-messages-for-your-listings
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